Two Oaks Vineyard
Shipping & Return Policy
Ordering is easy! Just select the item you want to order and press the "Add to cart" button. Your shopping cart will be displayed. If you want to change quantity, make your changes and press recalculate. When your order is correct and you have completed your shopping press checkout. Please type in your billing and shipping address. You can ship gifts to an address that is different from your billing address. Your shopping cart will calculate your shipping charges. You can select USPS Priority or USPS Express Mail. Select your form of payment from the following options: cashiers check or money order, credit card, or telephone order and click checkout. Review your order and shipping address. If everything is correct click finalize to process your order.
If you prefer not to order online or feel uncomfortable using your charge card on the internet you can call 1-618-513-9009 Monday - Saturday 8:00am - 8:00pm CST and we will be glad to take your order over the phone. If these hours are not convenient for you just leave a message and we will call you at your convenience. Please make sure to leave your phone number, date, and best time to call. Don't have a charge card? That is ok. Print your shopping cart and mail it with your personal check to:
Two Oaks Vineyard Ordering Dept
Be sure to include your name, shipping street address, city, state, zip code, phone number, and email address. We will ship your order when your check has cleared the bank. We look forward to serving you!
Orders placed Monday - Friday will be packaged and shipped within 24 hours after it is received. Orders placed on Saturday and Sunday will be shipped on the following Monday. Shipping cost can be calculated by adding items to your shopping cart, entering your shipping information, and clicking on checkout. This is just a quote, no charges will be incurred until you click on finalize.
We believe in providing a safe and secure shopping experience. We want you to feel comfortable shopping with us. Your personal information will be kept safe throughout your shopping experience. All orders are protected by our secure server; we will not store credit card numbers after your transaction is completed. It is our policy to never send private information such as your credit card number in e-mails. We request your phone number and e-mail address for processing your order. We will never sell, rent, or otherwise provide your information to any other party.
All products purchased from Two Oaks Vineyard carry a 100% money back guarantee. If for any reason you are not completely satisfied with your purchase just return it for an exchange or full refund. Please ship your return, with packing slip enclosed, to:
Two Oaks Vineyard Return Dept
If you have any questions please call us at 1-618-513-9009.
Please let us know if at any time you are not completely satisfied with our products, or with our service. Quality products and customer service is very important to us.
Thank You for choosing Two Oaks Vineyard - we appreciate your business!